Cancellation & refund policies
Cancellations made 48 hours outside the scheduled departure time are 100% refundable.
Cancellations made within 48 hours of departure time are non-refundable.
Changes made to an itinerary within 48 hours prior to departure are dependent on availability and cannot be guaranteed.
Cancellations must be received by telephone or email and confirmed in writing.
Kelowna to Revelstoke
Your flight must arrive 45 minutes prior to shuttle departure time.
Please be at the meeting point 15 minutes prior to shuttle departure
Stoke Shuttle departures from the Kelowna Airport or Revelstoke Hotels will occur at the scheduled times listed. Drivers are not able to wait for late arrivals, luggage, etc.
Upon arrival at Kelowna Airport, please collect your luggage and make your way to the meeting point at WHITE SPOT LOUNGE by the White Spot Restaurant.
Revelstoke to Kelowna
Please allow for three (3) hours travel time from the last scheduled departure in Revelstoke (Best Western and Sandman Hotel) to the Kelowna Airport.
Additionally, passengers should plan to arrive at the airport two (2) hours prior to their scheduled flight departure time for international and domestic flights.
Please be ready fifteen (15) minutes prior to the scheduled pickup time. Have luggage with you ready to load, not in the hotel luggage storage area.
Stoke Shuttle Departures from hotels will occur at the scheduled times listed. A total of 45 minutes is allocated to do all the pick-ups in Revelstoke. Please pay attention to your pick-up time. Drivers are unable to wait for passengers who are not ready for the scheduled departure time.
A minimum of 3 pre-booked adult passengers is required for the Stoke Shuttle to operate.
If the minimum number of passengers for the Stoke Shuttle is not met, Everything Revelstoke will contact guests 72 hours prior to the scheduled departure to discuss alternative options.
Passengers are permitted two (2) pieces of luggage plus one (1) carry-on piece of luggage. There will be a $20.00 charge for each additional piece of luggage.